Refund & Return
Welcome to Hatstylehub. We operate and ship our headwear collections from Canada to customers located across Europe. This Refund and Return Policy outlines your rights and our procedures regarding orders, shipments, returns, and refunds, in compliance with applicable European consumer regulations and Canadian standards.
- Company and Contact Information
Brand Name: Hatstylehub
Website: www.hatstylehub.com
Customer Support Email: control@hatstylehub.com
Address: 26 Joshua Court, Plattsville, Ontario N0J 1S0, Canada
Phone: +1 226-868-9965
- Accepted Payment Methods
We accept secure payments through major payment methods, including Visa, Mastercard, American Express, as well as Apple Pay and Google Pay digital wallets. All transactions are processed securely.
- Shipping and Delivery Terms
Fulfillment Time: Order processing and dispatch take between 1 to 3 business days.
Carriers: We partner with major international carriers, including DHL, FedEx, and UPS Priority services, to ship orders directly from Canada to our customers in Europe.
Estimated Delivery: Standard delivery is estimated to take between 5 to 9 business days from the date of dispatch.
Tracking Notifications: At key operational milestones—including order dispatch, arrival at carrier transit hubs, and local out-for-delivery stages—automated tracking updates are sent to the email address provided by the customer during checkout.
Shipping Delays and Investigations: If an order exceeds the standard transit timeframe, we will initiate a formal investigation with the respective carrier. Resolution, which may include a replacement shipment or a full refund, is determined based on the outcome and findings of the carrier investigation.
- Right of Withdrawal (European Consumer Protection)
For customers residing in the European Union and the United Kingdom, you are entitled to a statutory 14-day Right of Withdrawal.
Cooling-Off Period: You have the right to cancel and return your purchase within 14 days from the day you, or a designated third party other than the carrier, take physical possession of the goods, without giving any reason.
Return Conditions: Items must be returned in their original condition, unworn, unwashed, and with all original tags attached.
Return Address: European customers must send authorized returns to the following return facility address:
Address: 26 Joshua Court, Plattsville, Ontario N0J 1S0, Canada
- Damaged, Defective, or Incorrect Items
If you receive an item that is defective, damaged upon arrival, or incorrect, please contact our customer support team via email at control@hatstylehub.com within the statutory timeframe.
Evidence Submission: Customers are required to provide clear photographic evidence of the defect, damage, or discrepancy via email.
Resolution: For verified damaged or defective items, customers are not required to physically return the damaged item. Upon review and verification of the provided photographic evidence, we will promptly issue a full refund or send a replacement item.
- Refund Processing
Once a returned item is received and inspected at our return facility, or once a valid damage claim is approved via photographic evidence:
Refunds will be processed to the original method of payment.
Funds typically appear in your account within a 3-5 of business days, depending on your financial institution or payment provider.
